At IPTV Soul, we strive to provide top-notch service and ensure your satisfaction with our IPTV subscriptions. However, we understand that sometimes things might not go as planned. Please read our refund policy carefully to understand the terms under which refunds are issued.
1. Eligibility for Refund
We offer refunds under the following conditions:
- Technical Issues: If you experience technical issues that prevent you from accessing our service, and our support team is unable to resolve the issue within 72 hours.
- Unauthorized Transactions: If there is a billing error or unauthorized transaction, we will issue a refund upon verification.
2. Refund Requests
To request a refund, please contact our customer support team at [email protected] within 7 days of your purchase. Include the following details:
- Your name and email address used for the purchase.
- A detailed explanation of the issue you are experiencing.
- Any relevant screenshots or error messages.
3. Non-Refundable Situations
- Change of Mind: We do not offer refunds if you simply change your mind after purchasing a subscription.
- Partial Service Usage: If you have used the service for a portion of the subscription period, a refund will not be issued.
- Failure to Cancel: If you fail to cancel your subscription before the renewal date, a refund will not be issued for the renewal charge.
4. Processing Time
Once your refund request is approved, we will process the refund within 5-7 business days. Refunds will be credited back to the original payment method used during the purchase.
5. Trial Period
If you signed up for a trial period, you must cancel before the trial ends to avoid being charged for the full subscription. Refunds will not be issued for charges incurred after the trial period ends.
6. Changes to This Policy
IPTV Soul reserves the right to modify this refund policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.